We offer refunds and accept returns on purchase of our goods.
Return Policy for United States:
- We accept return 30 days from delivery date.
- Return method: by mail.
- Item condition for return: new
- Restocking fee: no fee
- Return reasons and fee: no fee (remorse), no fee (defective)
- You will get shipping label by contacting us via email [email protected]
- Return shipping is free for the customer.
Since we deal with physical goods, we honor requests for refunds for the following reasons :
- Non-delivery of the product
2. Due to an issue with the delivery, you do not receive the item from us. Depending on the price of the product, our website may require you to first submit proof that you have submitted a report to the service describing the missing item.
3. Irreparable defects with the product.
(Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request.)
4. Product not-as-described
(A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples of each type of the product offered before making a purchase.)
Please contact us if you have more questions:
55 Loisaida Ave New York NY 10009 United States
Mobile 1: +1 (201)483-4597
- Monday – Friday08:00 – 20:00
- Saturday09:00 – 21:00
- Sunday13:00 – 22:00