We offer refunds on purchase of our goods. However, since we deal with physical goods, we honor requests for refunds for the following reasons :

Non-delivery of the product

Due to an issue with the delivery, you do not receive the item from us. Depending on the price of the product, our website may require you to first submit proof that you have submitted a report to the service describing the missing item.

Irreparable defects with the product

Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request.

Product not-as-described

A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples of each type of the product offered before making a purchase.